14 Day Return Policy
We offer a ‘no hassles’ return and refund policy. We understand that buying school uniforms online is convenient however it doesn’t give you the chance to try things on your child first and sometimes items just don’t fit, despite our best attempts. You may return the items bought online within 14 days of purchase for a full refund or exchange if preferred. Please make sure that items are in original condition and have not have been worn, altered or washed. All tags must remain in place including garment barcode and we ask that you take care to protect your item when posting.
How do I return products to Dressed for School?
Simply log into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify your via email of your refund once we've received and processed the item. The return postage is your responsibility however we will pay for the postage to you when a replacement product is requested. We obviously ask that the garment has not been worn, all labels are attached and that you take care to protect the garment when posting. If concerned, please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit.
If we've made a mistake
If we have sent you the wrong product we will pay for all postage and arrange for you to get the correct product as soon as possible.
What if a product is faulty?
We stock quality brands goods and take care with our packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact customer service by e-mail on firstname.lastname@example.org to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.
If you would like to exchange an item - please drop us an e-mail to let us know what item you are after including the style colour and size you would like so that we can put it on hold for you. The last thing we want is for it to sell out before your return arrives!
The Money Details
Once the item has been received and cleared processing, you will either receive your new item for exchange, your credit or refund, as you have nominated. Refunds are processed for the cost of your Original Purchase and exclude shipping costs. Your refund is paid directly to the credit card used for your original purchase. You will receive an email notification of this transaction.
Items we exchange for you will be sent at our cost. Your own return postage costs are not refundable.
If you choose a credit note, a copy of this transaction will be mailed to you.
We recommend that you get your children to try-on the uniform as soon as you receive it. This will ensure that sufficient time exists to return/exchange the items within the required 14 day period from purchase. If you have bought a few shirts please open just one and check it before opening them all.